Privacy Policy

1. Introduction

Utah HVAC Guide ("we," "us," or "our") operates utahhvacguide.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using the Site, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use the Site.

2. Information We Collect

Personal Information

When you submit a request for HVAC services, quotes, inspections, or maintenance, we may collect:

• Name (first and last)
• Phone number
• Email address
• Home address (street, city, state, zip code)
• Service type and urgency
• Additional notes or details about your request
• SMS consent status and timestamp

Automatically Collected Information

We may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on pages
• Referring/exit pages

3. How We Use Your Information

We use the information we collect to:

• Connect you with qualified HVAC contractors in Northern Utah
• Process and fulfill your service requests
• Send you confirmations, updates, and service-related communications
• Send SMS text messages (only if you have opted in)
• Improve our website and services
• Analyze site usage and trends
• Comply with legal obligations

4. SMS Text Messaging

Consent

By checking the SMS opt-in box on our forms, you expressly consent to receive text messages from Utah HVAC Guide and our partner HVAC contractors regarding your service request. You are not required to opt in to SMS as a condition of purchasing any goods or services.

Data Sharing for SMS

Mobile information, including SMS consent and opt-in data, will not be shared with third parties or affiliates for marketing or promotional purposes. SMS consent data is used solely to facilitate the service request you submitted and to deliver the SMS messages you have consented to receive.

Message Frequency

Message frequency varies depending on your service request. You may receive confirmation messages, appointment reminders, and follow-up communications related to your HVAC service.

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. Upon opting out, you will receive a final confirmation message, and no further messages will be sent unless you re-opt in.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Please check with your carrier for details.

Support

For SMS support, reply HELP to any message or contact us at the information provided below.

5. How We Share Your Information

We may share your information with:

HVAC Contractors

We share your contact information and service request details with qualified HVAC contractors in Northern Utah (including 1-Home and other partner contractors) so they can contact you and provide the services you requested.

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, email delivery, and SMS messaging platforms.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Lead information is typically retained for up to 2 years for service history and warranty purposes.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of SMS messages by replying STOP

To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: